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Frequently Asked Questions

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How do I get started as a Diamond Snapp partner?

After your partner application is approved, you'll receive login credentials and access to your partner dashboard. From there, you can generate referral links, access marketing materials, and start promoting Diamond Snapp events.

When and how do I get paid commissions?

Commissions are paid monthly within 30 days of the end of each month, provided you meet the $100 minimum payout threshold. Payments are processed via Square or PayPal based on your preference.

What is the commission rate?

Partners earn up to 50% commission on all successful referrals. The exact rate depends on your partner plan and the package type sold (Basic, Premium, or Ultimate).

How can I track my referral performance?

Your partner dashboard provides real-time analytics including clicks, conversions, revenue, and commission earnings. You can also export detailed reports for your records.

What marketing materials are available?

We provide banners, social media graphics, email templates, and customizable landing pages. All materials are professionally designed and optimized for conversions.

My referral links aren't tracking properly. What should I do?

Ensure you're using the exact referral URL from your dashboard. Clear your browser cache and test in an incognito window. If issues persist, contact our technical support team.

How do I update my payment information?

Go to your partner dashboard and navigate to Settings > Payment Information. You can update your Square or PayPal details there. Changes take effect for the next payment cycle.

What happens if a customer requests a refund?

If a refund is processed within 30 days of purchase, the associated commission will be deducted from your next payment. Refunds after 30 days do not affect your commissions.

System Status

Partner Dashboard
Operational
Referral Tracking
Operational
Payment Processing
Operational

Last updated: 10/21/2025, 7:23:58 PM